The First Group Reviews
At The First Group, delivering outstanding customer service is at the heart of everything we do. Whether it’s hotel stays or property ownership, we are committed to creating world-class experiences that consistently exceed expectations.
Our reputation is built on transparency, quality and responsiveness – values reflected in the reviews collected from clients and guests around the world. With high ratings across Trustpilot, Sitejabber, and Google Reviews, we are proud to be recognised as a leader in service excellence.
Explore real feedback from our global community and see why our customer service continues to set new standards for satisfaction and success.
The First Group has a rating of 4.4 stars from 2,839 reviews on Google
We’ve had the pleasure of working with Elena Veronina as our asset manager, and the experience has been nothing short of exceptional. She is consistently responsive, efficient, and goes above and beyond to support us in every way.
From handling visa arrangements and booking accommodations to organizing smooth airport transfers, she ensures everything is taken care of promptly and professionally.
We truly appreciate her dedication and outstanding service.
Dear Cristina Cernei of The First Group,
I wanted to express my heartfelt gratitude for the exceptional service you provided me. After a long time, I've finally experienced a seamless and wonderful interaction. You took every instruction with meticulous care and addressed all my requirements promptly and with precision.
Thank you for your outstanding support. Your professionalism and dedication to customer satisfaction are truly commendable!
I had an excellent experience the professionalism of the team was impressive, and their diverse range of services truly caters to everyone's needs. Each task was handled with precision and care, reflecting their commitment to excellence. Highly recommend
I am thrilled to share my exceptional experience with The First Group. The company's dedication to delivering top-notch services has truly impressed me.
A special thanks to Mr. Nader Youssef for his impeccable coordination and exceptional professionalism. His readiness to address all my queries and provide necessary support with warmth and kindness made my experience remarkably smooth and positive. His sophisticated approach and commitment to customer satisfaction set a high standard for excellence.
I highly recommend The First Group for their outstanding service and express my sincere gratitude to the entire team, especially Mr. Nader Youssef, for their continuous efforts in providing the best services.
Thank you
It is with great appreciation that I acknowledge Ms. Doaa Hussein for her outstanding support and attention to detail. She has shown unwavering commitment to her work, always responding promptly and ensuring that no issue is left unresolved. Her reliability and dedication are truly commendable.
What truly stands out is her sense of responsibility and her determination to achieve results that exceed expectations. Her positive attitude and tireless efforts have made working with her both inspiring and rewarding. She is a true asset to the company, and her contributions do not go unnoticed.
TRUSTPILOT
The First Group has a rating of 4.6 stars from 1,425 reviews on Trustpilot
Few months ago, Ms Cristina Cernei introduced herself to me as the Executive, Owner Privileges, assigned by TFG to attend to me. Her promptness and diligence in meeting our need for information and assistance have been exceptional. My wife and I are very impressed with her efforts to satisfy us. We appreciate you Cristina! Keep it up! Mogburoola
Outstanding Service by Sara and Team!
I’ve had an excellent experience with Sara and her team. Their dedication and commitment to customer service are truly commendable. They are always responsive, proactive, and ready to assist with any queries or concerns. No matter the situation, they handle requests efficiently and professionally, ensuring a seamless experience. Their willingness to go the extra mile makes all the difference.
Highly appreciate their support and professionalism—truly a team that sets a high standard for exceptional service!
Elena is otherworldly
I cannot recommend Elena highly enough! As a professional real estate agent, she demonstrated unparalleled expertise, dedication, and professionalism throughout the entire process of assisting me with my investment in TFG at Dubai Marina. From our very first interaction, Elena impressed me with her deep knowledge of the Dubai real estate market, her attention to detail, and her ability to understand my specific needs and goals.
Elena guided me through every step of the process with clarity and patience, ensuring I was well-informed and confident in my decisions. Her proactive approach, excellent communication skills, and commitment to delivering the best possible outcome truly set her apart. She went above and beyond to address all my concerns, negotiate favorable terms, and ensure a seamless transaction.
Thanks to Elena’s expertise and personalized service, I made an excellent investment decision that I am extremely satisfied with. She is not only a highly skilled real estate agent but also a trustworthy advisor who genuinely cares about her clients' success. If you’re looking for a professional who will prioritize your best interests and deliver exceptional results, Elena is the one to work with. I will undoubtedly turn to her for any future real estate needs and highly recommend her to anyone seeking top-tier service in Dubai’s competitive market.
Ms Lobna Mohamed - A True Ambassador
Ms. Lobna Mohamed is a model of what I call client delight. She never says no. I like her attitude to challenges. She is so solution oriented. The kind of person I like to do business with. I think The First Group has a unique asset in her. Her patience and willingness to help may just be the reason for my continued business with The First Group.
She has been extremely helpful to me. And indeed her name pops in my head every time I think of the First Group.
Thank you Lobna.
Выражаю огромную благодарность…
Выражаю огромную благодарность менеджеру по работе с клиентами Инне Ивановой за отличное отношение, профессиональный подход к делу и грамотному консультированию и сопровождению по любому вопросу. Её приветливость и доброжелательность очень помогали в решении ряда задач. Инна безупречно и качественно выполняет свою работу. Профессиональная, ответственная и чуткая . МАСТЕР своего дела! Ставлю наивысшую оценку 5 звёзд.
SITEJABBER
The First Group has a rating of 4.3 stars from 3,457 reviews on Sitejabber
My visit to Dubai was a truly rewarding experience. I'd like to express my appreciation to The First Group assisted by Mr Islam for arranging our tour of its operations and its and hotel portfolio to invest in the future. The explanation of the concept with facts and figures made us feel that investing in First group project would propel us to a great opportunity.
I had a fantastic experience with The First Group. From the very beginning, their commitment to quality was evident in their well-constructed properties and attention to detail. The customer service team was incredibly supportive and responsive, making the whole process smooth and enjoyable.
It was a great experience from the moment I was introduced to TFG at DXB airport to the second day at your showrooms with the sales and executive personnel.
I met incredible people and had all my questions answered; I see my future financial freedom with TFG as I navigate investing and being rewarded in the short and long term.
We had the pleasure of working with Rajeh Smidi from The First Group during our recent trip to Dubai, and we couldn't be more impressed with his expertise and professionalism. Rajeh walked us through various investment opportunities in Dubai in a clear and straightforward way, ensuring we fully understood every detail.
What truly set him apart was his willingness to go above and beyond. Rajeh also assisted us with our travel needs, making our trip seamless and stress-free. His approachability and helpfulness made a lasting impression, and we truly appreciated his dedication to making our experience exceptional.
If you're considering investing in Dubai or need guidance, we highly recommend Rajeh. He's knowledgeable, patient, and always ready to assist. Thank you, Rajeh, for your outstanding support!
I went through a professional tutorial by a detailed and friendly personality. It was a classy experience from the first phone call to pickup from the hotel to a very friendly and welcoming front desk staff all through the tour of the company's completed and functioning projects to those under construction and even it's future plans. My contacts are very open and ready to accommodate my fears. Indeed an investment seed was sown from the moment I left your office.
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